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Global Knowledge | Courses & Certifications


ITIL v3: Service Management Foundation

Course Code: ILFN
Duration: 3
Price: SAR6,563.00 

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Overview The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice framework.
Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate In IT Service Management, the prerequisite for the Practitioner and Service Manager levels of ITIL & ISO/IEC 20000 certification.

Pre-Requisites


Next Course Dates

September
18 Sep - 20 Sep, 2010RiyadhAdd to Basket
19 Sep - 21 Sep, 2010Dubai-Knowledge Village (United Arab Emirates)Request Space
28 Sep - 30 Sep, 2010Cairo-Al Korba (Egypt)Request Space
October
26 Oct - 28 Oct, 2010Cairo-Al Korba (Egypt)Request Space
November
01 Nov - 03 Nov, 2010Dubai-Knowledge Village (United Arab Emirates)Request Space
20 Nov - 22 Nov, 2010DammamAdd to Basket
30 Nov - 02 Dec, 2010Cairo-Al Korba (Egypt)Request Space

  • Indicates a guaranteed course
  • Indicates a late availability course



December
11 Dec - 13 Dec, 2010RiyadhAdd to Basket
28 Dec - 30 Dec, 2010Cairo-Al Korba (Egypt)Request Space

September
Late Availability06 Sep - 08 Sep, 2010LILLE EURATECHNOLOGIE (France)Request Space
08 Sep - 10 Sep, 2010Düsseldorf (110) (Germany)Request Space
13 Sep - 15 Sep, 2010LYON PART DIEU (France)Request Space
Guaranteed Event14 Sep - 16 Sep, 2010Amsterdam (Netherlands)Request Space
15 Sep - 17 Sep, 2010Leipzig (193) (Germany)Request Space
15 Sep - 17 Sep, 2010München (147) (Germany)Request Space
20 Sep - 22 Sep, 2010Madrid (Spain)Request Space
22 Sep - 24 Sep, 2010Hamburg (169) (Germany)Request Space
22 Sep - 24 Sep, 2010Frankfurt (79) (Germany)Request Space
Guaranteed Event27 Sep - 30 Sep, 2010Mechelen (Belgium)Request Space
27 Sep - 29 Sep, 2010RUEIL (France)Request Space
27 Sep - 29 Sep, 2010RUEIL (France)Request Space
29 Sep - 01 Oct, 2010Frankfurt (79) (Germany)Request Space
29 Sep - 01 Oct, 2010München (147) (Germany)Request Space
October
04 Oct - 06 Oct, 2010LYON PART DIEU (France)Request Space
04 Oct - 06 Oct, 2010Amsterdam (Netherlands)Request Space
11 Oct - 13 Oct, 2010LYON PART DIEU (France)Request Space
13 Oct - 15 Oct, 2010Berlin (174) (Germany)Request Space
13 Oct - 15 Oct, 2010Leipzig (193) (Germany)Request Space
13 Oct - 15 Oct, 2010Frankfurt (79) (Germany)Request Space
18 Oct - 20 Oct, 2010Driebergen (Netherlands)Request Space
18 Oct - 20 Oct, 2010RUEIL (France)Request Space
19 Oct - 21 Oct, 2010Nieuwegein (Netherlands)Request Space
20 Oct - 22 Oct, 2010Hannover (170) (Germany)Request Space
20 Oct - 22 Oct, 2010Hamburg (169) (Germany)Request Space
20 Oct - 22 Oct, 2010München (147) (Germany)Request Space
25 Oct - 28 Oct, 2010Mechelen (Belgium)Request Space
25 Oct - 27 Oct, 2010Madrid (Spain)Request Space
25 Oct - 27 Oct, 2010RUEIL (France)Request Space
25 Oct - 27 Oct, 2010RUEIL (France)Request Space
27 Oct - 29 Oct, 2010Stuttgart (172) (Germany)Request Space
27 Oct - 29 Oct, 2010Frankfurt (79) (Germany)Request Space
27 Oct - 29 Oct, 2010München (147) (Germany)Request Space
27 Oct - 29 Oct, 2010Global Knowledge Wien (Austria)Request Space
November
03 Nov - 05 Nov, 2010EXT (France)Request Space
08 Nov - 10 Nov, 2010Rotterdam (Netherlands)Request Space
08 Nov - 10 Nov, 2010RUEIL (France)Request Space
10 Nov - 12 Nov, 2010Berlin (174) (Germany)Request Space
10 Nov - 12 Nov, 2010Leipzig (193) (Germany)Request Space
10 Nov - 12 Nov, 2010Frankfurt (79) (Germany)Request Space
15 Nov - 17 Nov, 2010Amsterdam (Netherlands)Request Space
15 Nov - 17 Nov, 2010RUEIL (France)Request Space
17 Nov - 19 Nov, 2010Stuttgart (172) (Germany)Request Space
17 Nov - 19 Nov, 2010München (147) (Germany)Request Space
22 Nov - 24 Nov, 2010Barcelona (Spain)Request Space
24 Nov - 26 Nov, 2010Frankfurt (79) (Germany)Request Space
24 Nov - 26 Nov, 2010München (147) (Germany)Request Space
December
01 Dec - 03 Dec, 2010Madrid (Spain)Request Space
06 Dec - 08 Dec, 2010LYON PART DIEU (France)Request Space
06 Dec - 08 Dec, 2010RUEIL (France)Request Space
08 Dec - 10 Dec, 2010Berlin (174) (Germany)Request Space
08 Dec - 10 Dec, 2010Leipzig (193) (Germany)Request Space
08 Dec - 10 Dec, 2010Frankfurt (79) (Germany)Request Space
13 Dec - 16 Dec, 2010Mechelen (Belgium)Request Space
13 Dec - 15 Dec, 2010Nieuwegein (Netherlands)Request Space
15 Dec - 17 Dec, 2010Hamburg (169) (Germany)Request Space
15 Dec - 17 Dec, 2010München (147) (Germany)Request Space
20 Dec - 22 Dec, 2010Frankfurt (79) (Germany)Request Space
20 Dec - 22 Dec, 2010Stuttgart (172) (Germany)Request Space
20 Dec - 22 Dec, 2010München (147) (Germany)Request Space
20 Dec - 22 Dec, 2010Global Knowledge Wien (Austria)Request Space
January
10 Jan - 12 Jan, 2011Nieuwegein (Netherlands)Request Space
10 Jan - 12 Jan, 2011RUEIL (France)Request Space
17 Jan - 20 Jan, 2011Mechelen (Belgium)Request Space
19 Jan - 21 Jan, 2011LYON PART DIEU (France)Request Space
19 Jan - 21 Jan, 2011Zoetermeer - 1 (Netherlands)Request Space
19 Jan - 21 Jan, 2011Rotterdam (Netherlands)Request Space
24 Jan - 26 Jan, 2011Amsterdam (Netherlands)Request Space
February
07 Feb - 09 Feb, 2011Nieuwegein (Netherlands)Request Space
14 Feb - 17 Feb, 2011Mechelen (Belgium)Request Space
16 Feb - 18 Feb, 2011Eindhoven - 1 (Netherlands)Request Space
21 Feb - 23 Feb, 2011Amsterdam (Netherlands)Request Space
21 Feb - 23 Feb, 2011RUEIL (France)Request Space
28 Feb - 02 Mar, 2011LILLE EURATECHNOLOGIE (France)Request Space
March
02 Mar - 04 Mar, 2011Nieuwegein (Netherlands)Request Space
07 Mar - 09 Mar, 2011LYON PART DIEU (France)Request Space
07 Mar - 09 Mar, 2011Amsterdam (Netherlands)Request Space
14 Mar - 16 Mar, 2011Zoetermeer - 1 (Netherlands)Request Space
14 Mar - 16 Mar, 2011Rotterdam (Netherlands)Request Space
16 Mar - 18 Mar, 2011RUEIL (France)Request Space
21 Mar - 23 Mar, 2011Zwolle (Netherlands)Request Space
28 Mar - 31 Mar, 2011Mechelen (Belgium)Request Space
April
04 Apr - 06 Apr, 2011Amsterdam (Netherlands)Request Space
11 Apr - 13 Apr, 2011Nieuwegein (Netherlands)Request Space
13 Apr - 15 Apr, 2011LYON PART DIEU (France)Request Space
18 Apr - 21 Apr, 2011Mechelen (Belgium)Request Space
18 Apr - 20 Apr, 2011Eindhoven - 1 (Netherlands)Request Space
26 Apr - 28 Apr, 2011RUEIL (France)Request Space
May
04 May - 06 May, 2011Amsterdam (Netherlands)Request Space
09 May - 11 May, 2011Nieuwegein (Netherlands)Request Space
09 May - 11 May, 2011RUEIL (France)Request Space
17 May - 19 May, 2011LYON PART DIEU (France)Request Space
30 May - 01 Jun, 2011Zoetermeer - 1 (Netherlands)Request Space
30 May - 01 Jun, 2011Rotterdam (Netherlands)Request Space
June
06 Jun - 08 Jun, 2011Amsterdam (Netherlands)Request Space
06 Jun - 08 Jun, 2011RUEIL (France)Request Space
14 Jun - 16 Jun, 2011Nieuwegein (Netherlands)Request Space
20 Jun - 23 Jun, 2011Mechelen (Belgium)Request Space
27 Jun - 29 Jun, 2011Zwolle (Netherlands)Request Space
29 Jun - 01 Jul, 2011RUEIL (France)Request Space
July
04 Jul - 06 Jul, 2011LYON PART DIEU (France)Request Space
11 Jul - 13 Jul, 2011Nieuwegein (Netherlands)Request Space
25 Jul - 27 Jul, 2011RUEIL (France)Request Space
August
16 Aug - 19 Aug, 2011Mechelen (Belgium)Request Space
22 Aug - 24 Aug, 2011Nieuwegein (Netherlands)Request Space
30 Aug - 01 Sep, 2011RUEIL (France)Request Space
September
05 Sep - 07 Sep, 2011Amsterdam (Netherlands)Request Space
12 Sep - 14 Sep, 2011Nieuwegein (Netherlands)Request Space
19 Sep - 21 Sep, 2011LYON PART DIEU (France)Request Space
26 Sep - 28 Sep, 2011Zoetermeer - 1 (Netherlands)Request Space
26 Sep - 28 Sep, 2011Rotterdam (Netherlands)Request Space
26 Sep - 28 Sep, 2011RUEIL (France)Request Space
October
03 Oct - 05 Oct, 2011LILLE EURATECHNOLOGIE (France)Request Space
03 Oct - 05 Oct, 2011Amsterdam (Netherlands)Request Space
10 Oct - 12 Oct, 2011Nieuwegein (Netherlands)Request Space
17 Oct - 19 Oct, 2011Eindhoven - 1 (Netherlands)Request Space
17 Oct - 19 Oct, 2011RUEIL (France)Request Space
24 Oct - 27 Oct, 2011Mechelen (Belgium)Request Space
November
02 Nov - 04 Nov, 2011LYON PART DIEU (France)Request Space
07 Nov - 09 Nov, 2011Amsterdam (Netherlands)Request Space
07 Nov - 09 Nov, 2011RUEIL (France)Request Space
14 Nov - 16 Nov, 2011Nieuwegein (Netherlands)Request Space
28 Nov - 30 Nov, 2011Zwolle (Netherlands)Request Space
28 Nov - 30 Nov, 2011RUEIL (France)Request Space
December
05 Dec - 08 Dec, 2011Mechelen (Belgium)Request Space
05 Dec - 07 Dec, 2011LYON PART DIEU (France)Request Space
05 Dec - 07 Dec, 2011Amsterdam (Netherlands)Request Space
12 Dec - 14 Dec, 2011Nieuwegein (Netherlands)Request Space
12 Dec - 14 Dec, 2011RUEIL (France)Request Space
19 Dec - 21 Dec, 2011Zoetermeer - 1 (Netherlands)Request Space
19 Dec - 21 Dec, 2011Rotterdam (Netherlands)Request Space

More Information

This program is for everyone who is working in any aspect of ICT Service Management who:

  • Is implementing or refining one or more
    of ITIL Service Management Processes or
    Function.
  • Intends to obtain the ITIL foundation
    certificates in IT Service Management.
  • ICT Management in modern organizations
    targeting IT/Business Alignment and total
    quality approach for ITSM.
  • ICT Management looks to improve quality
    service, focused continuity in ICT services
    provision, more motivated responsible
    staff, enhanced customer satisfaction,
    security improvement, accuracy, speed,
    cost justifiable service.


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